1. Refund Eligibility
- We offer refunds on unused products returned within 30 days of purchase.
- To be eligible for a refund, the product must be unused and in the same condition as when you received it. It must also be in the original packaging.
2. Refund Process
- To request a refund, please contact our customer service team at [Your Contact Information] with your order number and reason for return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
3. Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., you received an incorrect or defective item).
4. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Contact Information].
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Contact Information].
6. Contact Us
If you have any questions about our refund policy, please contact us.
